Shipping & Return Policy

This Shipping & Return Policy applies to all orders placed through https://kaffkasfoods.in.

Kaffkas Foods is owned and operated by My Tech This policy outlines the terms and conditions governing the shipping, delivery, returns, and exchanges of products purchased from our website.

1. Shipping

Order Processing:

• Orders are typically processed within [1–2 business days] of confirmation
• Orders are not processed, packed, or shipped on Sundays or public holidays

Delivery:

• We currently ship across India
• Estimated delivery time is [3–7 business days] from the date of dispatch, depending on your location
• We offer free shipping on orders as indicated on the Site (currently applicable on eligible orders; any minimum order value will be shown at checkout)
• Delivery timelines are estimates only and may be affected by courier delays, weather, regional restrictions, or other circumstances beyond our control

Order Tracking:

• Once your order is shipped, you will receive a tracking number/link via email or SMS to track your shipment

Undelivered/Failed Delivery:

• If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, additional shipping charges may apply for re-delivery

2. Returns

Because Kaffka’s Foods sells packaged food products, we are only able to accept returns in limited circumstances, in the interest of hygiene and food safety:

• You received the wrong product
• The product is damaged, tampered with, or has a broken seal on arrival
• The product was delivered with an expired or near-expiry date not disclosed at the time of sale
• The product is materially different from what was ordered

To be eligible for a return, you must:

• Contact us within [48 hours] of delivery
• Share clear photos/video of the product, packaging, and shipping label as proof
• Keep the product unused, in its original packaging, with all seals and labels intact (unless the complaint concerns tampering/damage)

We do not accept returns for reasons of change of mind, incorrect quantity ordered by the customer, or minor variations in packaging/appearance, given the perishable nature of food products.

3. Replacement Process

Once we receive and verify your return request (including photo/video evidence), we will:

• Arrange for a free replacement of the product, or
• Issue a refund to your original payment method, as per our Refund Policy

Approved replacements are typically dispatched within [3–5 business days] of approval.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless damaged or defective on arrival:

• Opened or partially consumed food packages
• Products without original packaging, labels, or seals

5. Contact for Shipping & Return Queries

Kaffkas Foods

Address: 9, Rajesh Nagar Mahal Kacheri, Indore, Madhya Pradesh – 452007, India

Email: kaffkasfoods@gmail.com

Phone: +91-7024370564