Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made through https://kaffkasfoods.in.

Kaffkas Foods is owned and operated by My Tech .  This policy outlines the terms and conditions governing the cancellation of orders, refunds, and returns for products purchased from our website.

1. Order Cancellation

By You:

• Orders can be cancelled free of charge as long as they have not yet been shipped/dispatched
• To cancel an order, contact us immediately at kaffkasfoods@gmail.com or +91-7024370564 with your order number
• Once an order has been shipped, it cannot be cancelled; you may instead follow our Return Policy after delivery, if applicable

By Us:

• We reserve the right to cancel an order due to stock unavailability, pricing errors, suspected fraud, or delivery-address issues
• If we cancel your order, you will be notified and a full refund will be issued to your original payment method

2. Refund Eligibility

Refunds are issued in the following cases:

• Order cancelled before dispatch
• Order cancelled by us due to unavailability of stock or other operational reasons
• Approved return under our Shipping & Return Policy (wrong item, damaged/tampered product, or expired product)
• Non-delivery of an order within a reasonable time, where confirmed lost in transit by the courier partner

3. Refund Timeline

Once a refund is approved:

• We will initiate the refund within [3–5 business days]
• Refunds are processed back to the original payment method (card, UPI, net banking, etc.)
• Depending on your bank or payment provider, it may take an additional [5–10 business days] for the refunded amount to reflect in your account
• For Cash on Delivery (COD) orders, if this payment method is offered, refunds will be processed via bank transfer or UPI; you will be asked to share your bank/UPI details for this purpose

4. Our 30-Day Guarantee

As indicated on our Site, we offer a money-back guarantee within 30 days of purchase for products that are damaged, defective, or materially not as described, subject to the conditions outlined in our Shipping & Return Policy. This guarantee does not cover change-of-mind requests or products that have been opened/consumed, given their perishable nature.

5. Partial Refunds

Where an order contains multiple items and only some items qualify for a refund (e.g., one damaged product out of several), we will issue a partial refund for the affected item(s) only.

6. How to Request a Refund

To request a refund or cancellation, please contact us with your order number and details of the issue:

Kaffkas Foods

Address: 9, Rajesh Nagar Mahal Kacheri, Indore, Madhya Pradesh – 452007, India

Email: kaffkasfoods@gmail.com

Phone: +91-7024370564

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.